Shipping policy

Shipping Policy

Effective Date: 12.10.2025
At Nature Hub, we’re committed to delivering your favorite skincare, haircare, body care, and foot care products quickly, safely, and efficiently.
Please read our shipping policy carefully to understand how we handle deliveries, timelines, and related terms.

1. Order Processing Time

  • All confirmed orders are processed within 1–3 business days (Monday to Saturday, excluding Sundays and public holidays).

  • During festive seasons, sales, or high-demand periods, processing times may extend slightly — but don’t worry, we’ll keep you updated via email or SMS.

2. Shipping Timeline

Once your order has been processed and dispatched, the estimated delivery time depends on your location:

Location Estimated Delivery Time
Metro Cities 3–5 business days
Other Urban Areas 5–7 business days
Rural or Remote Areas 7–10 business days

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen issues.

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.

  • A small shipping fee of ₹49–₹99 may apply to orders below ₹499 (as displayed during checkout).

  • COD (Cash on Delivery) may include an additional handling fee depending on your location and courier partner.

4. Order Tracking

Once your order is shipped, you’ll receive an email or SMS with a tracking number and courier details.
You can track your order directly on the courier’s website or through the Order Tracking section on our Website.

5. Delayed Deliveries

We always aim to deliver on time — but sometimes, delays happen due to:

  • An incorrect shipping address was provided by the customer

  • Courier service disruptions or natural events

  • Unavailability of the recipient at the time of delivery

In such cases, we’ll do our best to resolve the issue quickly. Your patience is highly appreciated!

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping details.
Nature Hub will not be responsible for non-delivery due to incorrect addresses or contact information.
If your package is returned to us because of a wrong address, re-shipping charges will apply.

7. Damaged Packages

If your package arrives damaged or tampered with:

  • Please do not accept it from the courier, or

  • Take clear photos/videos and contact us within 24 hours of delivery at sukhendupaul740@gmail.com

We’ll verify the issue and arrange a replacement or refund as per our Refund & Return Policy.

8. International Shipping

Currently, Nature Hub ships only within India.
We’re working on expanding our delivery network globally soon — stay tuned!

9. Contact Us

For any shipping-related queries or assistance, reach out to us at:
📧 sukhendupaul740@gmail.com